RTA Adds New Services To Al Barsha Center

The Customer Service Centers Department, Roads & Transport Authority (RTA), announced the addition of new services to the portfolio of services offered to the public at Al Barsha and Al Awir Customer Service Centers in a step that aims at coping with the increasing demand for RTA services in these two strategic locations.

According to the Director of Customer Service Centers Dr. Aysha Al Busmait, Al Barsha Center had been enabled to offer several vital new services. “Al Barsha Center is now in a position to offer services related to the collection of fees applicable to damages caused by accidents, and look into various types of applications such as the erection humps or any other traffic calming devices, poles on unused areas to curb vehicle parking, and cautionary signs of traffic diversions.

It processes applications related to painting of yellow lines, issuing NOCs for road projects, issuing NOCs for projects of service providers (consultants & contractors), utilizing part of the right of way, providing entry/exit points, extending utility service lines underneath the road, diverting main roads, diverting local roads, and setting up permanent entry/exit points as well as pedestrian walkways. It also processes various types of permits such as ads (uniball, megacom, bridges, lighting pole), placing ads on commercial vehicles, building fences, flags & banners, and air balloons. The Center is also enabled to process applications related to the utilization of private lands as paid parking lots, occupying road pavements, issuing NOCs regarding installation / removal of parking machines, settling of fines, booking of parking and promotional campaigns,” said Dr. Aysha.

She added that RTA Customer Service Center at Al Awir has been opened after Eid al-Fitre to offer vehicle licensing services as well as the selling of Salik tags.
 

Commercial Ads Service Offered At RTA’s Customer Center In Barsha

Customer Service Centers Dep’t of Roads and Transport Authority (RTA) in Dubai made a new addition to the galaxy of services offered at RTA Customer Service Centers. The new service offered through Al Barsha Customer Service Center is Commercial Advertising; the provision of which was previously restricted to the Main Customer Service Center neighbouring RTA Head Office at Umm Ramool.

Dr. Aysha Al Busmait, Director of Customer Service Centers, said: “The new service adds to the portfolio of services rendered by RTA subsidiary customer service centers, the number of which has now topped 65 centers. The bunch of services offered include renewal of driving licenses, renewal of vehicle licensing, selling of seasonal cards, selling of bus cards, selling of Salik Cards and selling of marine transport cards among others.

“Provision of Commercial Ads Services through Al Barsha Customer Service Center broadens the scope of a service that used to be offered only through the Main Center, and demonstrates the intention of the Dep’t to deliver its services to the public at the nearest points to their homes and workplaces, thus rendering them accessible to all customers. This prompted RTA to open subsidiary centers at shopping centers which are visited by people for multiple ends, so it becomes easy for them to process their RTA transactions such as driving license renewal.

Delivering the new service at Al Barsha will facilitate the processing of such processes for Dubai residents who previously used to visit the main Customer Service Center at Deira to receive commercial ads services.

“RTA is keen to open Customer Service Centers at prime locations in the commercial centers to make them easily accessible to the public. The Dep’t carefully selects Customer Service Centers in locations that make them visible and accessible by the budget without having the inconvenience of inquiring after their detailed locations.

The Dep’t plan envisages introduction of all-inclusive employee at all subsidiary customer service center on equal footing with the Main Customer Service Center and several affiliated Customer Service Centers. This is particularly relevant as the new procedure proved efficient in saving time and effort and enhancing the skills and competencies of employees.