Roads & Transport Authority (RTA) developed a new system of toll gate (Salik) cards enabling users to top-up their accounts by means of scratch cards offered at denominations of 50, 100 and 200 dirhams; which are the most popular categories. The system will be operational as of today and clients can obtain these cards from the approved sales outlets, thus adding to the diverse channels opened to make the service easily accessible to clients.
“The underlying aim of developing the new system is to introduce integrated solutions enabling Salik individual users easily access the service at any time in a way that saves much time & effort, thereby fits well with the RTA vision of providing Safe & Smooth Transport for All” said Maitha bin Adai, CEO of RTA Traffic & Roads Agency.
She elaborated: “The system is easy to use and offers cards at three categories (50, 100 and 200 dirham) and each card has a secret code to be scratched by the client for crediting the account. Top-up process has to be completed by following-up the instructions at the reverse side of the card, or by calling Salik Call Center at: 800-Salik (72545) and complying with the voice guidance, or else through logging up to Salik Portal (www.salik.ae).
“Salik cards are disposable, once used whatsoever was the amount and they cannot be partially used. Once the balance available in the card is added to the account, the whole amount of the prepaid card is transferred to the recharged account. The prepaid card can also be used to top-up the Salik account of another person, provided the account number and PIN codes are entered correctly.
“Subscribers have to be careful and attentive when topping up their accounts and verify the account number and PIN code before proceeding with the process. When recharging their Salik accounts, the system prompts users to enter the account number and PIN code as a means to verify the authenticity of the details before the amount is deposited to the account, and such numbers obviously belong to one specific customer.
“RTA will shortly announce the approved distribution points of Salik top-up cards such as petrol stations and commercial centers. Companies, centers and individuals can buy Salik Prepaid Cards in bulk from RTA and affiliated Customer Service Centers for reselling them to subscribers, provided the minimum purchase order shall not be less than 1000 cards. RTA will offer discounts when buying cards in bulks” added Maitha.
Since the toll gate system was launched in July 2007, RTA has always been seeking to boost the confidence of Salik users through offering them new and diverse service packs. Work is up and running in upgrading the style and class of these services by offering interactive online services to subscribers; enabling them to recharge their accounts through multiple options. These include credit card, e-dirham or direct debit from the bank account, in collaboration with Dubai e-Government.